Privacy Policy

KELTER Privacy Principles

In this Privacy Notice, your “personal information” means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your lifestyle or preferences such as your hobbies and interests.

We take privacy seriously. The following principles underpin our approach to respecting your privacy :

(i). We value the trust that you place in us by giving us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.

(ii). We will provide clear information about how we use your personal information and we shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.

(iii). We will take all reasonable steps to protect your information from misuse and keep it secure. We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. In the absence of data protection legislation, we will act in accordance with generally accepted principles governing data protection.


What does this Privacy Notice apply to?

This Privacy Notice applies to personal information collected by the Kelter which includes information collected offline through our Consumer Engagement Centres, direct marketing campaigns and other social and public activities, and online through our websites, applications and on third party platforms. This Privacy Notice also applies to targeted KELTER content, including offers and advertisements for our products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

This Privacy Notice is hereby incorporated into and forms part of the terms and conditions of use of the applicable KELTER Site.

Your privacy rights and who to contact


If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by clicking the Contact Us link on our Site. Your request will be directed to the appropriate department. You have the right to tell us if you do not want to be contacted by us in the future, would like us to correct, update or delete your personal information in our records or wish to report any misuse of your personal information.

Your consent

By using a Unilever Site, you are consenting to KELTER collecting, using and disclosing your personal information in accordance with this Privacy Notice. KELTER will only collect, use or disclose your personal information where it is fair and lawful to do so. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behaviour. We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Notice. You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Notice. Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, provided that such use will not have a prejudicial effect on your own rights, freedoms and interests. Any such use shall be in accordance with the our Privacy Principles set out above.


Who do we share your personal information?

We use your personal information mainly to improve our products and your experience on the our sites, to contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws. More importantly, we use it to provide you with products or services that you request from us.

KELTER is one of the world’s leading fast moving consumer goods companies with products sold in most countries. We may share your personal information with our group companies and trusted third parties based outside the country in which you live so that they may process that data on our behalf.

We may also share your personal information with companies, organisations or individuals outside of the KELTER Group if we believe that disclosure of the information is necessary for legal reasons.

Safeguarding your personal information

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.